Australia Post can pull up its socks
My office had sent out over 1000 registered parcels containing valuable and time-sensitive items. Forty or so went missing. We called Australia Post to check....
The Platinum saga at American Express
Long before the American Express Platinum card was launched in Australia, I had an ‘American’ American Express card issued out of the USA. It was not...
American Express does my head in
Last month, I cut my American Express cards in half and sent them to the home address of the CEO, Mr Pierric Beckert. At that time, American Express ads appeared...
Citibank does my head in
Here is the sure-fire test to help you to determine if your company is way too big for its boots: has an email ever left your company, wherein the email header/sender...
Apple genius vs Apple stupid
[Updated: see below] I have been singing the praises of Apple from a technological point of view. Now that I am a new Apple customer, I find that the genius of...
Hyatt magnetism
Can you guess where the photo above was taken? It’s an old shot from the inside door of a room at the Grand Hyatt Melbourne. It shows the metallic latch...
Park at your own risk of death
We have to thank all the people who have died under tragic circumstances. Their death sparked inquiries that resulted in new safety standards. Sadly, nothing has...
Danger at a high school
I went along to an exhibition for Oakhill College and I was disturbed by the disregard to the many dangers that lurked for the hundreds of young and old visitors...
Rendezvous Hotel does my head in
You’ve heard of ‘truth in advertising’. How about ‘truth when pulling my leg’? The Rendezvous Hotel Auckland tells one porkie after another. First, upon...
Sorry to wake you… were you asleep?
If there is one aspect about hotels that could fill an entire book, it’s the angst surrounding the mishandling of a guest’s ‘Do Not Disturb’...
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