OneTel collapses as Jonar predicted
Despite OneTel being backed by the Murdoch and Packer empires, Jonar Nader cautioned his rich mates to stay away from the company. Jonar’s worst fears came true....
Golden handshake or golden handcuff?
Jonar Nader comments on executive payouts that run into the millions. It seems that good and bad managers are rewarded. Jonar suggests that some payouts are aimed...
Jonar Nader refutes world’s best practice
Jonar Nader refutes the merits of ‘World’s best practice’. He says that people should do their best, not follow the leaders in an industry. Jonar...
Why customer-surveys don’t work
Jonar Nader says that any executive who has to rely on customer surveys, does not know what is going on. Jonar says that only those who understand their customers,...
The language of quality
Jonar Nader advises against gold or platinum memberships because they train staff members into thinking that some clients are less important than others. He encourages...
The problems with Shared Services
Large organisations, including government departments, have implemented shared-services units that have lost the service ethic. Here, Jonar Nader provides some...
What is more powerful than cost-cutting?
Jonar Nader says that executives who instruct their staff to cut costs, are missing out on the opportunities to grow and innovate. In this video, he says that...
About Jonar Nader – A video profile
Here is a short biographical video that explains who Jonar Nader is, and what he does. It features a range of interviews from around the world. Further below is...
Customer service, my foot!
Jonar Nader says that most organisations have no idea what it is like to be a customer. They do not know how their customers feel, or what they do, or how they...
Why profit dips when revenue increases
Jonar Nader speaks with Gregg Toyama of Harcourts about getting it right, the first time. Jonar talks about why he does not advise managers to give awards for...
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